{ "name": "RMMCompare Helpdesk Outsourcing Rate Index", "title": "Helpdesk Outsourcing Rate Index", "url": "https://rmmcompare.com/datasets/helpdesk-outsourcing-rate-index/", "csv": "https://rmmcompare.com/datasets/helpdesk-outsourcing-rate-index.csv", "markdown": "https://rmmcompare.com/datasets/helpdesk-outsourcing-rate-index/index.md", "computed_at": "2026-10-23", "license": "https://rmmcompare.com/terms", "headline": "The median published figure in the Helpdesk Outsourcing Rate Index is 16 USD across 2 sources' own pages (range 10 to 22 USD; 3 sources publish a figure, some priced per month), read 12 October 2026.", "quotes": [ "The median published figure in the Helpdesk Outsourcing Rate Index is 16 USD across 2 sources' own pages (range 10 to 22 USD; 3 sources publish a figure, some priced per month), read 12 October 2026.", "3 of the 31 named sources read in full publish a figure; 28 publish none, read 12 October 2026." ], "citation": "\"RMMCompare Helpdesk Outsourcing Rate Index\", updated 2026-10-23, https://rmmcompare.com/datasets/helpdesk-outsourcing-rate-index/.", "changed_since": null, "national": { "unit": "USD", "n": 2, "median": 16, "min": 10, "max": 22, "p25": null, "p75": null, "mean": 16, "units": { "USD": 2, "USD per month": 1 }, "published_sources": 3, "named_sources": 31, "read_sources": 31, "not_published": 28, "published_share": 0.097 }, "by_axis": {}, "rows": [ { "source": "Electric pricing", "url": "https://www.electric.ai/pricing", "figure": "$10", "value": 10, "unit": "USD", "vat": null, "axis": {}, "retrieved_at": "2026-10-10", "quote": "$10/user/mo", "source_class": "primary-provider-own-site", "text_sha256": "c1e83cdf23e7d7af810d4de89c6b99116eb959798ef02df6d518ed1f0f9694b9" }, { "source": "MedhaCloud white label MSP services", "url": "https://medhacloud.com/white-label-msp-services", "figure": "$22", "value": 22, "unit": "USD", "vat": null, "axis": {}, "retrieved_at": "2026-10-12", "quote": "$22/device/mo", "source_class": "primary-provider-own-site", "text_sha256": "327537af5190dad4d148fe7394bcab91ff75603fc07c32e779e92784e4cc57fb" }, { "source": "HEX64 NOC plans", "url": "https://hex64.net/noc-plans/", "figure": "$ 4.99 ", "value": 4.99, "unit": "USD per month", "vat": null, "axis": {}, "retrieved_at": "2026-09-12", "quote": "$ 4.99 / month", "source_class": "primary-provider-own-site", "text_sha256": "a831691ef1846336349384a5364dc1ef869ff0a860a01cda5eeb0e56f23daa27" } ], "not_published": [ { "source": "ScienceSoft outsourced help desk pricing", "url": "https://www.scnsoft.com/it-operations/help-desk/pricing", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "ScienceSoft help desk for MSPs", "url": "https://www.scnsoft.com/it-operations/help-desk/msp", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "31West help desk for MSP", "url": "https://www.31west.net/services/technical-support/help-desk-for-msp/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Flexis IT 24x7 help desk", "url": "https://flexisit.com/24x7-help-desk.html", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "Worksent help desk services for MSPs", "url": "https://worksent.com/helpdesk-services-msp/", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "White Label Service Desk", "url": "https://whitelabelservicedesk.com/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "White Label IT", "url": "https://www.whitelabelit.com/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Infrassist NOC services for MSP", "url": "https://www.infrassist.com/noc-services-for-msp/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Infrassist white label helpdesk partner", "url": "https://www.infrassist.com/why-your-msp-needs-a-white-label-helpdesk-partner/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "NOCAGILE managed NOC services", "url": "https://nocagile.com/managed-noc-services/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "INOC outsourced NOC pricing", "url": "https://www.inoc.com/blog/outsourced-noc-pricing", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "Giva pricing", "url": "https://www.givainc.com/pricing/", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "Corserva managed IT services pricing", "url": "https://blog.corserva.com/managed-it-services-pricing", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "SupportYourApp pricing", "url": "https://supportyourapp.com/pricing/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "ExterNetworks IT help desk service pricing", "url": "https://www.extnoc.com/blog/it-help-desk-service-pricing/", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "GHD Solutions help desk outsourcing pricing", "url": "https://info.ghdsi.com/help-desk-outsourcing-pricing-help-costs-budget", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "Unity Connect outsourced help desk pricing", "url": "https://unity-connect.com/our-resources/blog/outsourced-help-desk-pricing/", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "KDCI cost to outsource help desk", "url": "https://www.kdci.co/outsourcing-blog/post/cost-to-outsource-help-desk", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "Rekall Technologies outsourced IT cost", "url": "https://rekalltech.com/how-much-do-outsourced-it-services-cost/", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "Helpware top help desk outsourcing companies", "url": "https://helpware.com/blog/top-help-desk-outsourcing-companies", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "Hugo best help desk and service desk outsourcing companies", "url": "https://hugoinc.com/resources/best-help-desk-and-service-desk-outsourcing-companies/", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "GigaBPO best IT help desk outsourcing providers", "url": "https://gigabpo.com/best-it-help-desk-outsourcing-providers/", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "Stealth Agents top 50 outsourced help desk services", "url": "https://stealthagents.com/top-50-outsourced-help-desk-services", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "ShyftOff help desk outsourcing costs", "url": "https://www.shyftoff.com/blog/outsourcing-help-desk-support-price-guide", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "Datapath outsourced help desk cost", "url": "https://www.mydatapath.com/blog/outsourced-help-desk-cost-mid-market-companies-2026/", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "SinglePoint white label IT services pricing", "url": "https://singlepointoc.com/resource-center/white-label-it-and-security-services-pricing-and-cost/cost-of-outsourcing-it/", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "eesel IT help desk services models and costs", "url": "https://www.eesel.ai/blog/it-help-desk-services", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" }, { "source": "CloudRadial white-label client portals", "url": "https://blog.cloudradial.com/7-things-to-know-about-white-label-msp-client-portals", "retrieved_at": "2026-09-12", "reason": "every candidate on the page was refused" } ], "sources": [ { "url": "https://www.scnsoft.com/it-operations/help-desk/pricing", "label": "ScienceSoft outsourced help desk pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.scnsoft.com/it-operations/help-desk/msp", "label": "ScienceSoft help desk for MSPs", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.31west.net/services/technical-support/help-desk-for-msp/", "label": "31West help desk for MSP", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://flexisit.com/24x7-help-desk.html", "label": "Flexis IT 24x7 help desk", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://medhacloud.com/white-label-msp-services", "label": "MedhaCloud white label MSP services", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://worksent.com/helpdesk-services-msp/", "label": "Worksent help desk services for MSPs", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://whitelabelservicedesk.com/", "label": "White Label Service Desk", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.whitelabelit.com/", "label": "White Label IT", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.infrassist.com/noc-services-for-msp/", "label": "Infrassist NOC services for MSP", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.infrassist.com/why-your-msp-needs-a-white-label-helpdesk-partner/", "label": "Infrassist white label helpdesk partner", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://hex64.net/noc-plans/", "label": "HEX64 NOC plans", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://nocagile.com/managed-noc-services/", "label": "NOCAGILE managed NOC services", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.inoc.com/blog/outsourced-noc-pricing", "label": "INOC outsourced NOC pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.givainc.com/pricing/", "label": "Giva pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://blog.corserva.com/managed-it-services-pricing", "label": "Corserva managed IT services pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://supportyourapp.com/pricing/", "label": "SupportYourApp pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.electric.ai/pricing", "label": "Electric pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.extnoc.com/blog/it-help-desk-service-pricing/", "label": "ExterNetworks IT help desk service pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://info.ghdsi.com/help-desk-outsourcing-pricing-help-costs-budget", "label": "GHD Solutions help desk outsourcing pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://unity-connect.com/our-resources/blog/outsourced-help-desk-pricing/", "label": "Unity Connect outsourced help desk pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.kdci.co/outsourcing-blog/post/cost-to-outsource-help-desk", "label": "KDCI cost to outsource help desk", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://rekalltech.com/how-much-do-outsourced-it-services-cost/", "label": "Rekall Technologies outsourced IT cost", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://helpware.com/blog/top-help-desk-outsourcing-companies", "label": "Helpware top help desk outsourcing companies", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://hugoinc.com/resources/best-help-desk-and-service-desk-outsourcing-companies/", "label": "Hugo best help desk and service desk outsourcing companies", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://gigabpo.com/best-it-help-desk-outsourcing-providers/", "label": "GigaBPO best IT help desk outsourcing providers", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://stealthagents.com/top-50-outsourced-help-desk-services", "label": "Stealth Agents top 50 outsourced help desk services", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.shyftoff.com/blog/outsourcing-help-desk-support-price-guide", "label": "ShyftOff help desk outsourcing costs", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.mydatapath.com/blog/outsourced-help-desk-cost-mid-market-companies-2026/", "label": "Datapath outsourced help desk cost", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://singlepointoc.com/resource-center/white-label-it-and-security-services-pricing-and-cost/cost-of-outsourcing-it/", "label": "SinglePoint white label IT services pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.eesel.ai/blog/it-help-desk-services", "label": "eesel IT help desk services models and costs", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://blog.cloudradial.com/7-things-to-know-about-white-label-msp-client-portals", "label": "CloudRadial white-label client portals", "license": "the publisher's own terms; quoted for reporting and comment" } ], "methodology": "Every row is a verbatim sentence read from the named source's own page through our fetch service on the date shown, hash-pinned to the stored read (the sha of the page's visible text; the raw page is mirrored to R2). 3 of the 31 named sources that could be read published a usable figure; 28 published none and are recorded as not published, never filled in; 0 could not be read (blocked, dead or unreachable) and count nowhere. The headline figures (median, minimum, maximum, quartiles) are over ONE figure per source in USD (a source's median where its page yielded several accepted sentences), so N counts sources, never sentences; 185 candidate sentence(s) were refused by a reviewer with the reason recorded. The fuller derivation this dataset is chartered to grow into (not yet what the figures above are; they are each source's own published figure as read): the published rate band per delivery model (per user per month, per ticket, per hour, per dedicated engineer) and per delivery geography (US/onshore, nearshore, offshore), the share of providers that publish any rate at all, and what a 200-seat MSP pays under each model once minimums and after-hours surcharges are applied - computed across every provider that publishes, which no single provider does", "embed": "

16 USD

median published figure, Helpdesk Outsourcing Rate Index, across 2 sources, read 12 October 2026

Source: RMMCompare Helpdesk Outsourcing Rate Index
" }