RMM tools that publish a price, and what the rest make you do to get one

What vendors publish, and what they do not

How to shortlist RMM tools for MSP use without a demo first

1. Start with the ones that publish. A vendor willing to print a number can be compared before you spend an hour on a call, which means you can arrive at the calls that matter already knowing the band.
2. Price the whole stack, not the agent. Most of these vendors sell RMM as one module beside backup, security and PSA. Compare what you would actually deploy, not the cheapest line on each page.
3. Check the minimum commitment. SuperOps prices from a 100-endpoint minimum and Level gives ten devices free. Minimums and free tiers move the effective price far more than the headline rate at small counts.
4. Ask the non-publishers for a figure in writing early. If a vendor will not put a number in an email before a demo, that is worth knowing on day one rather than after three calls.

The four that publish, and what each one's number means

NinjaOne publishes a range rather than a rate: as low as $1.50 USD per month at 10,000 endpoints, increasing to $3.75 USD at 50 or fewer endpoints, varying by region and products purchased. SuperOps publishes a working calculator whose smallest case, 100 endpoints, comes to $1.50 each and $150 a month on the Prime plan.

Level publishes the simplest structure in the record: $2 per device per month for every device on the account, with the first ten free, which means a ten-device shop pays nothing and an eleven-device shop pays $22. Splashtop, which sits in the remote support category rather than RMM proper, publishes a Solo plan at $6 a month billed annually at $72. Four vendors, four different shapes of disclosure, and all four checkable.

What a free tier is actually worth here

Level's first ten devices are free and Action1 is known in this trade for a free tier, though its pricing page did not answer us. A free tier at this scale is a genuine offer to a very small shop and a trial for everybody else, because ten endpoints is under one small client. Read it as a way to run the product against real machines before committing, which is worth more than the money.

The trap in free tiers is the step. Level publishes the step plainly: at the eleventh device the flat rate applies to your total count, not to the devices above ten. That is an honest way to structure it and it is worth checking whether a competitor's free tier does the same, because the alternative structures are considerably less generous than they look.

Comparing tools when most of them publish nothing

With seven of eleven publishing no readable figure, a like-for-like table of this market cannot be built from public sources, and this site does not pretend otherwise. What it can do is state exactly what each vendor was willing to print on the date we read it, and be precise about the difference between a vendor that declined and a page that blocked us.

For the shortlist, that leaves a practical method rather than a ranking. Use the published band to set your expectation, take it into the quoted conversations, and treat a materially higher per-endpoint ask as a question about what is included rather than as a disqualification. The platform vendors are not necessarily expensive; they are unpriced in public, which is a different problem and one you can solve by asking.

What an RMM tools list leaves out, and the MSP RMM tools that publish

A list of names is the easiest thing to produce in this market and the least useful, because the feature columns converge and the prices are missing. This record sorts the same eleven vendors by whether they publish a figure at all, which is the one column that can be checked from outside.

For MSP RMM tools specifically the missing columns are multi-tenancy, per-client reporting and what happens when a client leaves, and none of the three appears on a pricing page. They appear in a trial with two test clients in one console, which is a morning's work and worth more than any list.

The benefits of RMM that show up in a technician's week

The benefits of RMM are not the ones on the vendor pages. They are: a fault found before the user rings, a patch run that happens once instead of forty times, a machine rebuilt without a site visit, and an inventory nobody has to maintain by hand.

What is an RMM agent doing to earn those is checking in on a schedule and accepting work back, which is why the licence is counted per agent installed. The figure to watch in a trial is not the feature list but how many of your week's repeated jobs the console can hold.

Questions MSPs ask before they switch

Which RMM tools publish their pricing?

In this record, NinjaOne, SuperOps and Level publish per-endpoint figures, and Splashtop publishes per-user pricing for remote access. Datto's RMM page carries no figure, and five more vendors' pricing pages could not be read.

What is the cheapest RMM tool?

On published figures, SuperOps and NinjaOne both start at $1.50 an endpoint a month, at a 100-endpoint minimum and at 10,000 endpoints respectively. Level is $2 flat with ten devices free, which is cheapest of all under eleven devices.

Is there a genuinely free RMM?

Level's first ten devices are free, which covers a very small shop and works as a trial for anyone larger. At the eleventh device the flat rate applies to the whole count.

Can I compare all RMM tools on price?

Not from public sources. Seven of the eleven vendors here publish no figure we could read, so any complete public price table of this market would be partly invented. This one reports what each vendor printed and what it did not.

Is remote monitoring & management one product or two, and what does MSP remote monitoring & management add?

It is sold as one and it is two capabilities: seeing a fault and acting on it. The MSP version adds the client boundary, so alerts, policies and reports split cleanly by company. None of the vendors here prices the two halves apart.

What is PSA in IT, and do these RMM tools include one?

PSA is professional services automation: the clients, agreements, tickets, time and invoices an MSP runs on. Some vendors here sell RMM and PSA as one platform and some sell RMM alone, which is the single biggest reason two quotes on this page are not comparable.

Other categories in the record

• RMM, on what vendors publish
• Patch management, on what vendors publish
• Endpoint management, on what vendors publish
• IT asset management, on what vendors publish